Privacy Policy

ComfortClimate HVAC ("ComfortClimate", "we", "us") respects your privacy. This policy explains what information we collect when you visit our website, book a service, request an estimate, join a maintenance plan, or have us work on the heating and cooling systems in your home or business, and how we use and protect it.

Information We Collect

We collect information you provide directly to us, including:

• Your name, email address, phone number, and service address when you book an appointment, request a quote, or contact us.
• Appointment details such as the service requested, property type, preferred date and arrival window, and any description of the problem you share.
• Billing details needed to process payments and financing applications, which are handled by our payment and lending partners.
• Feedback and reviews you choose to share about our work.

We also collect limited technical information automatically, such as your browser type, device, and pages visited, to keep our website working well.

Home & Equipment Records

When we service your property we record the address, equipment details (such as furnace, air conditioner, heat pump, and thermostat make, model, and serial number), photos of the equipment, inspection results, refrigerant readings, and the repairs performed. We keep these records to honor warranties, register equipment with manufacturers, meet permit and refrigerant-handling requirements, and give you an accurate service history.

How We Use Your Information

• To confirm, schedule, and dispatch technicians for your appointments, including 24/7 emergency calls.
• To prepare upfront quotes and contact you to approve work.
• To manage your Comfort Club membership and send seasonal tune-up reminders.
• To pull permits and schedule inspections where required by law.
• To respond to your questions and provide customer service.
• To send offers you have asked to receive.

Sharing Your Information

We do not sell your personal information. We share it only with parties who help us provide our services, such as equipment manufacturers for warranty registration, utility companies for rebate processing, financing partners when you apply for a loan, local permitting offices, payment processors, and email providers, and only as needed for those purposes. We may also disclose information when required by law.

Cookies

Our website uses cookies and similar technologies to remember your preferences and to understand how visitors use the site. You can control cookies through your browser settings; some features may not work if cookies are disabled.

Emails & Reminders

If you opt in, we will send seasonal maintenance tips, filter-change reminders, and offers by email. Every email includes an unsubscribe link, and you can opt out at any time. Appointment confirmations and service updates are sent regardless of marketing preferences.

Security & Retention

We use reasonable administrative and technical safeguards to protect your information. We keep personal information and service records only as long as needed for the purposes described in this policy, our warranty periods, or as required by law.

Your Choices

You may ask us to access, correct, or delete the personal information we hold about you. To make a request, contact us using the details below. We will respond within a reasonable time.

Contact Us

If you have questions about this policy or your information, please contact us:

ComfortClimate HVAC
123 Climate Way, Suite 100, Dallas, TX 75001
Email: service@comfortclimate.com
Phone: (800) 555-0199

We may update this policy from time to time. Changes take effect when posted on this page. See also our Terms of Service.