Frequently Asked Questions

Yes. When you call before noon we can usually send a technician the same day. Emergency service is available 24 hours a day, 7 days a week at (800) 555-0199.

Dallas, Fort Worth, Arlington, Plano, Irving, Garland, and surrounding counties. See our full list of service areas.

Yes. Our technicians are trained to service every major brand, including Carrier, Trane, Lennox, Rheem, Goodman, and more.

An adult should be present to provide access to the indoor and outdoor equipment and to approve any work. We will call when the technician is on the way.

If your system is more than 12–15 years old, needs frequent repairs, or a repair costs more than half the price of a new unit, replacement is usually the better value. We will give you honest options for both.

Common causes include a dirty filter, frozen evaporator coil, low refrigerant, or a failed capacitor. Check the filter and thermostat settings first; if that doesn’t help, turn the system off and schedule a repair.

Most residential furnace or air conditioner replacements are completed in a single day. Larger projects with new ductwork may take two to three days.

We charge a flat diagnostic fee and always give you upfront, written pricing before any work begins, so there are never surprises. Check our current promotions for savings.

Twice a year: the cooling system in spring and the heating system in fall. Our Comfort Club takes care of both visits for you.

Yes. We offer promotional 0% APR plans and low monthly payment options on approved credit. Learn more about financing options.

Repairs carry a 1-year labor guarantee and new installations include a 2-year labor warranty plus manufacturer parts coverage. See our warranty information.